Spanish Bilingual - Licensed Property and Casualty - Work from Home

Job Requirements: ?? Must be fluent in Spanish and English ?? Must hold a property and casualty license in your state of residence ?? Must be willing to release property and casualty appointments (No need to release Health or Life appointments) ?? Must be able to work a Saturday and Sunday schedule. ?? 30 hours for the first 3-6 months, this still qualifies you for benefits and PTO

Key Responsibilities
?? Serves as customer service contact for inbound first and second-level customer interactions
?? Utilizes proper procedures and documented knowledge articles to achieve first contact resolution and aides in policyholder retention
?? Documents ancillary business and/or customer interaction information for the Agent and/or other business lines
?? Leverages opportunities to expand customer interactions to learn more about the customers current and future needs then transfer/forward to Agent or CCC Licensed Growth team as appropriate
?? Applies underwriting and eligibility guidelines to correctly price and bind additional/replacement policies according to established scope and procedures
?? Serve as 1st level contact for basic and routine customer service inquiries which may include: Regular payments and payment plan changes, proof of insurance, password reset and customer ID verification calls from customers and B2B vendors
?? Has basic knowledge of company products and/or services
?? Escalates problems or inquiries as needed
?? Uses established procedures, scripts, and screens
?? Promotes client products and services
?? Handles low complexity transactions
?? Uses multiple applications to gather the necessary information and notify business partners regarding messages, inquiries, and claim reporting
?? Works under close supervision
?? Provides customer assistance with routine customer service inquires that require licensing including complex payments, policy changes such as coverages and deductibles, added and/or replacement vehicles
?? Completes simple transactions to add or replace products on existing policies
?? Learns and applies product, industry, and market knowledge to make recommendations to policyholders
?? Provides feedback to management regarding process improvements
?? Explains coverage and insurance terms clearly for existing customers
?? Works with general supervision on moderately complex assignments; seeks guidance on non-routine issue

Job Type: Full-time

Pay: $20.00 per hour

Benefits:
?? 401(k)
?? Dental insurance
?? Health insurance
?? Paid time off
?? Vision insurance
?? Work from home

Education:
?? High school or equivalent (Preferred)

License/Certification:
?? Property and Casualty License in Resident State (Required)

Location:
?? Fort Worth, TX (Required)

Work Location: Remote

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