Patient Navigator - Medical (MA, EMT, LPN, RN)

About the position

Healthcare in the U.S. is an ever-changing maze filled with confusion and complexity. Amaze Health is a company dedicated to empowering our patients with all the tools, resources, and medical support they need to take charge of their own healthcare. We don't just take care of people, we partner with them. Join our innovative team as we change healthcare in America, one patient at a time. We are looking for an independent, personable, fast learner to help us provide the best possible experience for every one of our members, every single time. The primary responsibility of this role is communication. We strive to ensure that every member connects with a live person when they need us. We don't make our customers navigate a phone queue or wait on hold. As a Patient Advocate, you will interact with our members across all communication channels (phone, chat, email, messaging, and our online portal). You will work closely with our medical team to ensure our members get the care they require and the information they need to make the best healthcare decisions for themselves and their families. There are four important characteristics to be successful in this role. We are looking for someone who is: 1. Personable. We engage and build a relationship with every caller. 2. Tech savvy. A high comfort level with technology is crucial. We are frequently evolving our platforms, and we use multiple Microsoft Office programs. You will need an intermediate level of proficiency with PC-based productivity and collaboration applications. 3. Self-confident. You will often have to exercise judgment regarding the best approach required to meet our patients' needs. 4. Service-oriented. We want someone who has a passion for delivering exceptional levels of service. In addition, you will work as a patient advocate and function as a liaison between the patient, insurance company and/or medical office(s). You will love the challenge of persistently working with insurance claims and advocating for the patient. You will provide updates on any/all benefits investigations related to the member's financial responsibility (such as co-pays, co-insurance). Resourcefulness and high levels of emotional intelligence are essential to identify obstacles and collaborate with others to discuss potential solutions. Access to a remote workspace with high-speed internet and privacy is required.

Responsibilities
?? Interact with members across all communication channels (phone, chat, email, messaging, and online portal).
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?? Work closely with the medical team to ensure members receive the necessary care and information.
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?? Function as a liaison between the patient, insurance company, and medical office(s).
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?? Advocate for patients by persistently working with insurance claims.
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?? Provide updates on benefits investigations related to members' financial responsibilities.
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?? Utilize technology and Microsoft Office programs to assist in patient communication and documentation.

Requirements
?? Minimum 3 years experience in an emergency room, urgent care, or busy primary care setting.
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?? Minimum two (2) years experience providing patient communication, researching, and documenting patient insurance information.
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?? Active unrestricted License as a Medical Assistant (MA), EMT, Paramedic (EMT-P), Licensed Practical Nurse (LPN), or Registered Nurse (RN).
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?? Excellent communication and customer service skills with a focus on assisting patients in a healthcare environment.
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?? Bilingual Spanish/English - preferred.
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?? High school diploma or equivalent required; Associate degree preferred.

Nice-to-haves
?? Experience in a remote work environment.
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?? Familiarity with healthcare insurance processes.

Benefits

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