Field Auto Physical Damage Appraiser Royal Oak, MI
About the position
The Auto Club Group is seeking a Field Auto Physical Damage Appraiser to work remotely while providing exceptional customer service through in-person assessments of vehicle damage. This role involves inspecting vehicles, preparing damage estimates, and guiding members through the claims process, including handling moderate to complex claims. The position offers a competitive salary, a sign-on bonus, and opportunities for performance-based bonuses, making it an attractive career choice for those with experience in insurance or claims.
Responsibilities
Deliver world-class customer service through in-person appointments to assess vehicle damage.
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Inspect vehicles and prepare estimates of damage while monitoring repairs for customers/members.
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Review documents and assist members in understanding their case files and the auto repair process.
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Handle moderate to complex claims, including Total Loss cases.
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Travel to field locations as necessary to complete job responsibilities.
Requirements
Associate degree in Business Administration, Insurance, or related field, or equivalent work experience.
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One year of experience in negotiating claim settlements, preparing estimates, and resolving coverage questions.
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Completion of relevant insurance training programs or designations, such as the Insurance Institute of America's General Insurance Program or equivalent CPCU coursework.
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Eligibility to acquire a State Adjuster's license within 90 days of hire, if required by state regulations.
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Valid state driver's license and knowledge of Fair Trade Practices relating to claims.
Nice-to-haves
Completion of I-Car 2000 training and CCC training.
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Strong communication skills and excellent customer service abilities.
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Effective organizational and follow-up skills.
Benefits
$2500 sign-on bonus
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Competitive salary of $63,814 - $80,000 annually
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Monthly performance-based bonus potential up to $500
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Annual performance-based salary increases
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Corporate incentive plan bonus up to 4%
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401k with automatic enrollment and company match up to 6%
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Comprehensive medical, dental, and vision coverage
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Paid time off (PTO) - up to 2 weeks in the first year, 3 weeks at 2 years
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Paid holidays
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Company cell phone
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Complimentary AAA membership
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Discounts on travel, entertainment, and shopping.
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