Medical Scheduler (Remote And Must Live In Colorado)

About the position

The Medical Scheduler position at TEKsystems is a remote role focused on coordinating admissions and scheduling for a national healthcare provider. The role requires prior healthcare administrative experience and involves responding to inquiries, facilitating placements, and building relationships with hospitals and healthcare professionals. The position emphasizes customer service excellence and adherence to performance metrics.

Responsibilities
• Respond professionally, promptly, and courteously to inbound calls, e-mails, and faxed referrals and/or requests for treatment options.
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• Request placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated contacts.
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• Place outbound calls to hospitals to complete placement requests.
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• Partner with Field Operations to visit doctor's offices and hospitals to build, enhance, and establish relationships.
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• Adhere to performance metrics and quality assurance call standards.
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• Build positive relationships with hospitals, discharge planners, case managers, and teammates to provide customer service excellence.
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• Facilitate the placement by using the tools and resources associated with the role.
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• Arrange dialysis placements while providing service delivery excellence to build and establish strong hospital relationships.

Requirements
• 1 year of healthcare experience working in an administrative capacity.
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• Data entry speed of 25-40 keystrokes per minute.
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• Intermediate computer skills and proficiency in Microsoft Word and Outlook.

Nice-to-haves

Benefits
• Medical, dental & vision insurance
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• 401(k)/Roth
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• Basic/Supplemental Life & AD&D insurance
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• Short and long-term disability insurance
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• Health & Dependent Care Spending Accounts (HSA & DCFSA)
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• Transportation benefits
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• Employee Assistance Program
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• Time Off/Leave (PTO, Vacation or Sick Leave)

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