Help Desk Specialist Journeyman Remote / Telecommute Jobs
Job Title:DOEHRS-IH Helpdesk Specialist (Journeyman)
Location:Remote
Clearance:Public Trust
Qualifications:
Technical experience using the DOEHRS system
Technical experience with military Industrial Hygiene application and implementation
Associates Degree
Must have excellent interpersonal/communication skills and technical writing skills to provide exceptional customer service
3- years' experience with Microsoft Office, Windows 10/11
Description: BEAT is seeking a Helpdesk Specialist (Journeyman) to join our team of qualified, diverse individuals. The qualified applicant will become part of Defense Occupational and Environmental Health Readiness System (DOEHRS) team. DOEHRS is a web-based application that supports the anticipation, recognition, evaluation, and control of occupational and environmental factors arising in or from the workplace that may result in injury, illness, impairment, or affect the well-being of workers and members of the DoD community. DOEHRS is a mission critical application directly supporting the wellbeing of military and civilian workers.
Responsibilities:
Answer the helpdesk requests and provide support to users
Maintain a log of all activities in a ticketing system and create a weekly summary for management use, and routinely have considerably the largest number of tickets logged
User settings configuration and standardization
Set up new users, including both account configuration and account creation when necessary
Perform testing of the DOEHRS application to verify system changes are free from functional errors and document testing in established checklists
Perform analysis on DOEHRS Change Requests submitted by the Services Functional Working Group to develop recommended application changes to meet the customers needs
Analyze, communicate, and input System Change Requests, System Incident Reports, and Maintenance Change Requests into an internal Tracking System
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