Neolytix Looking for IT Support / IT Helpdesk / Technical Support / Remote Support -Night Shift[...]
Neolytix works with private healthcare practices nationwide and provides end to end business and technology services to our clients. We are looking for an extraordinary technical support individual with passion for helping people utilize technology and educate them to fully utilize the potential for day to day applications.
Job Responsibilities
Basic remote troubleshooting of Computer, Connectivity & 3rd party applications
Creates documentation and self service tips for troubleshooting publishes on SharePoint/ Intranet
Logs in all support tickets and provides timely resolution based on agreed SLAs
Provide a timely response to all customer calls and/or escalations
Advanced setup & troubleshooting experience on Azure AD, Exchange Server associated with M365
Familiar with Cloud PBX solutions and can manage user provisioning, queue management, policies, integration with other apps and maintenance of systems
Installing and configuring application and operating system software and upgrades
Provides weekly & monthly performance reports
Available to work during US Central Hours (8 AM to 5 PM Central time) and On Call (for technical emergency rare)
Technical Skill Set
Cloud Computing Microsoft 365, Teams Admin, Microsoft Teams Phone connect, Azure AD, Exchange Admin
Basic Automation using Zapier or similar tool
Windows & Mac Troubleshooting
Competency in Microsoft Office & Operating Systems
Basic understanding of computer hardware, OS & network troubleshooting
Data Export, manipulation and cleanup using Excel/ csv tools
Soft Skills
Excellent communication & presentation skills
Ability to communicate clearly, both written and orally in English
Able to perform end user impact analysis, issue resolution and root cause investigation
Ability to maintain calm, professional demeanor when under pressure
Ability to multitask and manage a large workload
Strong organization skills
Job Type: Full-time
Experience:
Remote Support: 4 years (Required)
IT Helpdesk: 4 years (Required)
International Technical Support: 4 years (Required)
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