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Customer Service Representative - Behavioral Health (Mon-Fri 10:00AM-6:30PM EST) - Remote

Remote, USA Full-time Posted 2025-04-19

Overview
The Behavioral Health Customer Service Representative provides advocate care to assist members with their health needs, ensuring they understand their benefits and claims.
In Short
?? Remote position, Monday-Friday 10:00AM-6:30PM EST
?? Engage with members to understand their health needs
?? Review member claim history for accuracy
?? Explain member rights and responsibilities
?? Build trusting relationships with members
?? Perform financial data maintenance
?? 1-3 years of customer service experience required
?? Behavioral health experience preferred
?? High School Diploma or GED required
?? Eligible for bonuses and benefits
Requirements
?? 1-3 years of Customer Service experience
?? Experience in a Call Center atmosphere
?? Preferred: Previous Behavioral Health experience
?? Preferred: Medical or Insurance background
?? Education: High School Diploma or GED required; Associates degree preferred
Benefits
?? Full range of medical, dental, and vision benefits
?? 401(k) retirement savings plan
?? Employee Stock Purchase Plan
?? Fully-paid term life insurance
?? Short-term and long-term disability benefits
?? Paid Time Off (PTO) and paid holidays
?? Well-being programs and education assistance
?? Discount programs with participating partners
?? Free development courses
?? CVS store discount

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