Cruise Vacation Agent, Disney Cruise Line (Celebration, FL)- Full Time

Disney Cruise Line is currently looking for Cruise Vacation Agents, bilingual English speakers with fluency in Portuguese and/or Spanish preferred. Join the team with Disney Cruise Line by becoming a Cruise Vacation Agent! Cruise Vacation Agents create magic for our Guests before they arrive for their Disney Cruise Line vacation. We assist Guests with crafting a personalized vacation experience by handling cruise planning, using sales techniques, and deploying Guest service skills in a large-volume inbound call center. As a Cruise Vacation Agent, you will attend a paid required training class (split between both on site and virtual) where you will participate in multiple performance assessments. This is a Full-Time position which requires full availability during the Disney Cruise Line Contact Center hours of operation. This position is located in Celebration, FL where you will be working on-site and from home; based on operational needs. Required when working from home is a functional private workspace with high-speed internet. The starting pay rate for this position is $17.85/hour. Responsibilities : • We sell and confirm Cruise reservations by providing comprehensive information about the Disney Cruises • We engage with the Guest by addressing needs, answering questions, providing directions and sharing other information • We assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service • Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions when challenges arise • Meet required departmental metric expectations as well as maintaining efficiency goals • Complete all required Company trainings and compliance courses as assigned • Flexible with work schedule, including working additional hours, weekends and holidays Basic Qualifications : • Sales and service experience in a guest-centric environment • Written, verbal, and interpersonal communications skills • Operate a computer within a Microsoft Windows environment • Navigate between multiple and concurrent computer applications Preferred Qualifications: • Ability to speak Portuguese and/or Spanish • Prior Disney, travel industry, cruise industry or related field • Sales and closing skills and the ability to overcome objections • Previous experience within call center environment Additional Information : KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, cruise, dcl,

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