Customer Service & Logistics Data Analyst Year-Round Intern
About the position
The CS&L (Customer Service & Logistics) Data Analyst Intern is responsible for developing and managing data sets for analytical projects. This role requires attention to detail, an understanding of data analysis tools, problem-solving skills, and an analytical mindset. The intern will support the CS&L team with data requests, creation of curated data sets, and use analytical tools to answer business questions and provide visibility to data.
Responsibilities
Use SQL to pull and aggregate data for CS&L projects, validating using SAP and other analytical tools as required.
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Conduct data cleaning, data merging, data architecture review, and data quality control, while creating documentation for each data request.
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Help develop reports, analyses, and visualizations.
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Train and incorporate feedback from end-users on new reports and dashboards.
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Work with different members of the CS&L team on reporting and automating analytical needs.
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Work cross functionally with different teams on data sets, inputs, and outputs.
Requirements
Minimum 3 upper level college classes in data analytics including data analysis and forecasting, data mining and predictive analytics, system analysis and design and data visualization in business or similarly related classes.
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Experience working in databases like Snowflake, Big Query, etc.
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Experience in SQL programming: ability to read/write complex SQL queries to analyze data, investigate systemic defects and validate data quality.
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Working knowledge of data modeling, data warehousing, and ability to access relational and multidimensional databases.
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Strong desire to serve the customer, identify and resolve needs and follow up when necessary.
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Ability to leverage knowledge of numerous data sources (including SAP, external data, and existing internal reports).
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Excellent written and verbal communication skills and interpersonal skills.
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Ability to learn and work in a changing environment with minimal supervision.
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Demonstrated analytical, organizational skills, critical thinking, and attention to detail.
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A strong willingness to learn and adapt to new priorities as they come.
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Familiar with how to access, input and analyze data in SAP.
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Proficiency with planning systems and Google and Microsoft Office products, to include Excel, Google Sheets, Google presentations, etc.
Nice-to-haves
Familiarity with data visualization tools
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Experience with project management tools
Benefits
Salary Range $22.50 - $30.00 USD
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Medical, Dental, Vision, Basic Life Insurance, Accidental Death & Dismemberment and Disability insurance plans
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401(k) plan with company matching contributions
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Minimum of 15 days of vacation/PTO leave annually
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Minimum of 13 paid/floating holidays annually
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Minimum of 40 hours of paid sick leave annually
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Up to eight weeks of paid parental leave and 12 weeks of unpaid leave.
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