Customer Service Representative - Email & Chat Support

Description
We’re looking for a dedicated and customer-focused Customer Service Representative to join our team. In this role, you’ll be at the forefront of ensuring customers have a seamless and positive experience. Your primary responsibility will be to resolve customer inquiries, clarify their requests, and address any questions or concerns. By analyzing each situation, you’ll determine the best solutions and maintain accurate customer records.
The role primarily involves email-based support, but you’ll also engage with customers through other communication channels. You’ll troubleshoot basic issues, manage client requests, and provide excellent customer service at every touchpoint.
Company Culture and Environment
We foster a dynamic, customer-focused environment where helping others is paramount. Our team is dedicated to providing exceptional service and support, ensuring that all employees feel valued and engaged.
Career Growth and Development Opportunities
We encourage employee development and career advancement. Opportunities for growth are available as you refine your skills and gain experience in customer service.
Detailed Benefits and Perks
• Hybrid work schedule after training: 4 days remote, 1 day in-office each week
• Comprehensive training program to enhance your skills
Compensation and Benefits
• Competitive salary
• Standard health benefits
• Paid time off and holiday pay
Why you should apply for this position today
If you’re passionate about helping others and thrive in a dynamic, customer-focused environment, we’d love to hear from you! Join us in making a positive impact on our customers’ experiences.
Skills
• Strong communication skills
• Ability to troubleshoot and resolve issues
• Detail-oriented with excellent record-keeping abilities
Responsibilities
• Respond to customer inquiries and complaints, ensuring clear and effective communication.
• Troubleshoot and resolve issues by providing basic platform support.
• Analyze situations to determine the most efficient use of resources.
• Maintain detailed and accurate customer records.
Qualifications
• High School Diploma or GED required.
• 1-3 years of customer service experience, including email or chat support.
Education Requirements
• High School Diploma or equivalent.
Education Requirements Credential Category
• High school diploma or GED.
Experience Requirements
• 1-3 years of customer service experience, including email or chat support.
Why work in Beloit, WI
Beloit offers a supportive community and a welcoming environment with a rich history and cultural heritage. Enjoy local parks, recreational activities, and a strong sense of camaraderie among residents.

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