Work-at-Home Customer Service Representative Job Openings (Full-Time)
Employer Industry: Customer Service and Business Process Outsourcing
Why Consider This Job Opportunity
?? Competitive base pay with opportunities for variable bonuses and contest incentives
?? Paid Time Off (PTO) along with paid holidays to ensure work-life balance
?? Comprehensive health benefits available for full-time employees after 90 days
?? Opportunities for career growth and advancement within the organization
?? Fun, engaging work environment with a strong team-oriented culture
?? Company-provided equipment for remote work, with the flexibility to work from home
What To Expect (Job Responsibilities)
?? Handle inbound customer inquiries and resolve customer issues effectively
?? Utilize various systems and technology for account management tasks
?? Identify sales opportunities and apply sales skills to enhance customer experience
?? Escalate customer dissatisfaction appropriately to the managerial team
?? Ensure first call resolution through effective problem-solving and call handling
What Is Required (Qualifications)
?? Must be 18 years of age or older
?? High school diploma or equivalent
?? Excellent organizational, written, and oral communication skills
?? Ability to type swiftly and accurately (20+ words a minute)
?? Basic knowledge of Microsoft Office Suite and Windows operating system
How To Stand Out (Preferred Qualifications)
?? Previous experience in a customer service or call center environment
?? Strong aptitude for conflict resolution and problem-solving
?? Ability to thrive in a fast-paced environment with changing demands
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