Functional Application Leader - REMOTE
Job Description Summary
Partner and Coordinate with other CRM Functional Application Leaders to Support Design Change Enhancements, Root Cause of Defects of the Siebel CRM system as a liaison between the Siebel USCAN Service CRM Functional end users and the IT Architecture Team. Participate in Software Delivery Lifecycle as a representative of end users and also provide Functional Application Support for End Users who are having issues on the USCAN Service Siebel CRM Platform.
This job is remote.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.??
Job Description
Essential Responsibilities: ?? Utilize existing business domain expertise from USCAN Service or related GEHC Roles to perform deep functional analysis of the Siebel CRM Platform ?? Provide timely support for periodic audits and day-to-day production support ?? Engage with parallel teams to support interfaces with other systems including (but not limited) to GLProd, EOM, OFS, PQM, etc ?? Root Cause, Test, resolve issues, create requirements, modify documentation, modify test scripts ?? Detecting, triaging, and prioritizing issues with existing or newly changed requirements via independently driven process or via requests from other Siebel CRM Users ?? Participate in all release process steps of Development Operations Release Cycles and Full cycle Change Controls ?? End User training of USCAN Service CRM Users on Siebel CRM Processes and Navigations ?? Responsibilities may not be limited to the above and are subject to change
Required Qualifications: ?? Bachelor's degree from an accredited university or college or equivalent military training ?? Existing Domain expertise and user experience on the Siebel USCAN Service CRM Platform ?? Deep end user experience Process expertise from past roles in one or more of the following USCAN Service Roles and Service Content areas: Field Engineer, CSC Experience including Call Center, TSE, Service Operations, Master Data Set-ups including IB, Contracts & Service Sales, Inside Parts Sales, Depot Processes ?? Ability to learn/understand other Siebel 8.1 CRM System Views, Data Flows & Service Business functions/processes in System Views ?? Ability to think in detailed, discrete process steps to define testing process and to off-road and think out of the box to test and solve problems ?? Ability to train other people both new and experience to navigate in Siebel ?? IT Experience: Siebel CRM, MS Excel, MS Windows, Google Chrome ?? Attention to detail, accuracy and record keeping of work performed ?? Ability to take direction, then work independently and follow-up ?? Ability to work flexibly/remotely for minimum 40 hours per week with consideration to global team member hours including some weekend hours ?? Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. ?? The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
Preferred Skills:
?? Siebel, Oracle, Mobile Applications, ServiceNow, ALM, CHU & PQM, UX Design.
?? Previous USCAN Service and Field service communication experience.
?? Potential for some flexible hours to support engagement with global partners.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership ?? always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you??d expect from an organization with global strength and scale, and you??ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
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