Bilingual Spanish - SEPHORA - REMOTE 1099 CSR - CHAT/VOICE / $18/hr - Start 11/15 - #MSP

About the position

The Bilingual Spanish Beauty Advisor position at Sephora involves providing exceptional customer service through phone and chat support. This remote role requires a passion for beauty and a commitment to delivering high-quality client experiences. The advisor will assist clients with inquiries related to products, services, and technical issues, while maintaining professionalism and a positive attitude. Paid training begins on November 15, 2024, and the role requires adherence to a structured schedule with potential overtime during peak periods.

Responsibilities
• Respond to client requests/inquiries via phone and chat, including product purchases and service inquiries.
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• Demonstrate high standards for quality service.
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• Keep up to date with product knowledge and industry trends.
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• Work with the quality and training team to manage performance expectations.
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• Maintain open communication with team leads and managers for support and development.
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• Document all client interactions accurately in the call center database.
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• Adhere to schedules and deadlines for both regular and special projects.
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• Exceed key performance indicators (KPI) and quality goals as set by management.
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• Communicate proactively and professionally with customers across multiple channels.

Requirements
• 2-3 years' experience in a business/professional environment, preferably in the service industry.
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• Exceptional written and oral communication skills.
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• Ability to deliver high-level client service under high volume.
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• Strong computer literacy and internet savvy, with e-commerce experience preferred.
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• Experience with Windows-based applications and client relationship management tools.
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• Excellent data entry skills with a typing speed of 45-55 wpm minimum.
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• Flexibility to work in a dynamic shift environment, including weekends and evenings.

Nice-to-haves
• Experience in live chat support (1 year preferred).
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• Experience in the beauty and cosmetics industry (1 year preferred).
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• Prior call center experience (1 year required).

Benefits
• Paid training
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• Referral program

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