Web Chat Manager - Work from home
Job Description:
We are looking for an experienced Web Chat Manager to join our team at NCR in Jacksonville, Florida. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 8 years of experience in web chat management...
As a Web Chat Manager, you will be responsible for overseeing the development, implementation, and management of our web chat platform. You will be in charge of ensuring that our web chat system is running smoothly, providing excellent customer service, and driving engagement with our online visitors. Your responsibilities will include monitoring chat conversations, analyzing chat data, training chat agents, and implementing strategies to improve chat performance.
To excel in this role, you must be resourceful and passionate about delivering exceptional customer service. You should possess strong project management skills and be able to cooperate effectively with cross-functional teams. Your ability to prioritize quality in all aspects of work, products, and services will be crucial for success in this position.
- Requirements:
- Bachelor's degree in a relevant field
- 8+ years of experience in web chat management
- Strong project management skills
- Excellent communication and interpersonal abilities
- Proficiency in chat platform tools and technologies
- Ability to analyze data and implement improvements
- Visa sponsorship
- Vision insurance
- Retirement plan
Equal Opportunity Statement:
NCR is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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