Remote Bilingual Call Center Representative | WFH
Bilingual Call Center Representative - Remote | Work From Home
Position Overview
We are seeking a dedicated Remote Bilingual Call Center Representative to join our team, who will play a pivotal role in ensuring our members receive exceptional support. This position requires the ability to effectively communicate in both English and a second language, providing assistance through inbound calls.
Key Responsibilities
Respond to inbound calls from members, managing 40 or more calls per day.
Translate written documentation and provide spoken interpretation during meetings or representational proceedings as needed.
Perform additional duties as assigned to support the team and our members.
Required Skills
Bilingual fluency in English and another language, such as Russian, Cantonese, Mandarin, or Korean, is highly desired.
Strong customer service skills, with a minimum of 1 year of direct experience in a fast-paced environment.
Proficiency in computer and technical skills, enabling effective communication and documentation.
Critical thinking abilities to address and resolve member inquiries efficiently.
Qualifications
A stable work history with minimal employment gaps is preferred.
Previous experience in a call center or relevant customer service roles is advantageous.
High school diploma or equivalent; additional training or certifications related to customer service are a plus.
Career Growth Opportunities
Joining our organization opens doors for professional development and career advancement. You will benefit from in-depth training and have opportunities for further skill enhancement through various programs, including union involvement.
Company Culture And Values
As a representative of over 50,000 long-term care workers, our mission focuses on improving the lives of caregivers and those they assist. We are committed to fostering a culture of collaboration, support, and social justice within our workplace.
Compensation And Benefits
Competitive pay ranging from (24.81 (English Only) to )26.42 (Multilingual).
Fully employer-covered family health, dental, vision, and pharmacy benefits with no paycheck deductions.
Generous paid time off, including 14 vacation days, 15 sick days, and 3 personal holidays.
Paid training travel expenses for those living over 60 miles from the training location.
Opportunity for up to (500 reimbursement for work-from-home equipment and up to )100 monthly for Wi-Fi expenses.
Comprehensive parental leave policy of up to 24 weeks after 1 year of employment.
Optional 401(k) plan with employer matching up to 2%.
Encouragement To Apply
We strongly encourage applications from women, people of color, and members of the LGBTQIA+ community, reflecting our commitment to diversity and inclusion.
Equal Employment Opportunity
We are an affirmative action employer committed to promoting equal opportunity and fair treatment for all candidates, ensuring a discrimination-free workplace.
Employment Type: Full-Time
Apply Job!