Contact Center Associate
Contact Center Associate
Location: Remote, Florida only
Pay: $19.00 per hour
Training- 4 weeks: Monday to friday 8am - 5pm
Schedule: M-Saturday, 11:00 AM to 8:00 PM EST / 5 day work week
Saturday rotation: (9) hour days so they can work (4) hours on the Saturday
Must be flexible to work Saturday shifts about once a month
Department hours:
M-F 8:00 AM 8:00 PM EST
SAT 10:00 AM 2:00 PM
SUN Closed
Type: Contract to Hire, 6 month contract period
Job duties:
Assist with approximately 60-80 inbound calls daily
Place outbound follow-up calls
Calls are unique and will be handling a variety of requests and inquiries via phone, email, chat.
Provide support with general inquiries, payments, dispute, fraud, online account management, mobile app, account maintenance and other general questions. via phone, email, chat, and fax.
Identify, research, and resolve cardholder or agent bank issues using available resources and systems.
Participate in contact center fraud prevention and awareness.
Requirements: Must have stable recent employment history Must have experience with high volume call center, meeting KPIs Must be able to juggle 13-14 software systems daily including less user-friendly systems like AS400 Must have ethernet connectivity (no WiFi) in a private, designated workspace No previous commitments first (90) days Must be open to overnight travel events 2x yearly High school diploma or equivalent required Background check required Drug screening required Credit check required Education verification required Employment verification is required, to pull your dates of employment visit: https://www.irs.gov/individuals/get-transcript.
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