Service Support Specialist – Kelly Generator & Equipment – Owings, MD

Job title: Service Support Specialist

Company: Kelly Generator & Equipment

Job description: The Service Support Specialist will assist the service department in dispatching, customer service, and completion of generator warranty & new unit start-ups. This position on-site at our Owings, MD location.

Responsibilities: • Assists the Service Project Coordinators in the completion of warranty, new unit start-ups, and all national accounts assigned to KGE by Generac • Act as a point of contact between our sales and service departments • Provide support to our contractors, customers, and factory representatives • Utilize in house software to submit appropriate documentation & file warranty claims • Assist with dispatching technicians to assigned projects • Support the service team as needed • Other duties as assigned

Requirements: • Strong verbal and written communication skills • Strong organizational skills and attention to detail • Ability to develop relationships with co-workers & vendors • Experience in Microsoft Office (Excel, Word, Outlook) • Excellent customer service skills • Excellent time management skills

Education/Experience:
• High school diploma.
• 1 year experience in customer service, administrative or related field

Physical Requirements: • On-site position • Prolonged periods of sitting at a desk and working on a computer. • Must be able to lift 15 pounds at a time.

PM22

PI191891829

Expected salary:

Location: Owings, MD

Job date: Mon, 19 Sep 2022 04:56:43 GMT

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