Quality Analyst - DAYS - Bonus Eligible, Work-From-Home flexible
About the position
As a Quality Analyst at LDRM, you will be responsible for monitoring, measuring, and analyzing product and process performance to ensure compliance with standard operating procedures and customer requirements. This role involves conducting audits, tracking and analyzing data to discover trends, and recommending improvements to the Quality Management System. You will also assist in maintaining training plans and facilitating training sessions as needed.
Responsibilities
?? Collect, enter, and track trending data, analyzing data, and preparing and reporting it in meaningful ways.
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?? Meet with management to review trends analyzed with corrective action plans to address trend errors in quality and processes.
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?? Work with program Trainers on the need for ad-hoc training using the trend data as a baseline for the creation of new refresher or targeted training.
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?? Conduct ad hoc quality and audit inspections of products, services, and processes.
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?? Provide assessment or feedback if inspections or procedures support an opportunity for improvement.
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?? Monitor and maintain the quality management systems; communicate with the Operations team any non-compliance; recommend improvements; prepare, present, and communicate reports on organizational performance.
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?? Administer defect disputes; facilitate conflict resolution, execute necessary research.
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?? Assist in related Training Program activities.
Requirements
?? Ability to obtain and maintain a U.S. government SECRET clearance.
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?? Advanced computer skills with a working knowledge of Excel.
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?? High level of attention to detail.
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?? Demonstrated administrative and organizational skills.
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?? Strong written and verbal command of the English language.
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?? Excellent interpersonal and communication skills.
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?? Demonstrated professional work ethic.
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?? Ability to work both independently and collaboratively.
Nice-to-haves
?? BS Degree and 4 years administration experience.
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?? Visa Processing and/or Quality Control experience or 6 years of otherwise-related experience.
Benefits
?? Tuition reimbursement program.
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?? 401(k) plan.
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?? Health insurance coverage.
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?? Dental insurance coverage.
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?? Vision insurance coverage.
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?? Employee Assistance Plan.
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?? Paid time off and paid holidays.
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