Bilingual Spanish Digital Collections Specialist (Live Chat & Email)

ABOUT GoodLeap:We provide friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless.We are creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners that want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we are revolutionizing the home improvement industry and protecting our only planet.As part of our world-positive initiative, we are also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life’s basic needs for people in developing regions of the world.If you have an unstoppable desire to make a meaningful impact on our planet and help mission-driven businesses and consumers achieve a more sustainable future, join us.Summary:The Bilingual Digital Collections Specialists are responsible for responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower’s delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.Essential Job Duties & Responsibilities:• Communicate with delinquent borrowers via different digital communication channels• Find solutions to help bring borrower’s loans to a current status• Process payments for borrowers with past due payments• Maintain daily, weekly, and monthly collection and metric goalsRequired Skills, Knowledge, and Abilities:• 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools• Excellent written communication skills• Prior experience with financial products preferred• Proficiency with Microsoft Office applications• Self-motivated and extremely goal-oriented• Team Player• Professional demeanor• Bilingual in Spanish and English requiredJob Type: Full-timePay: $18.00 per hourExpected hours: 40 per weekBenefits:• 401(k)• Dental insurance• Health insurance• Life insurance• Opportunities for advancement• Paid sick time• Paid time off• Paid training• Vision insurance• Work from homeApplication Question(s):• The expected working hours for this position are 9:30 AM - 6:00 PM PST, Monday through Friday. Does this schedule work for you?• Do you have recent experience using live chat to assist customers? If so, which platforms have you worked with?• This bilingual position pays $18.00 per hour. Are you comfortable moving forward with this hourly rate?Work Location: Remote

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