Customer Service Associate I (Remote) February 10th Lewisville, TX Class
Employer Industry: Mortgage Services
Why Consider This Job Opportunity
?? Hourly rate of $17.00 per hour
?? Eligible for monthly bonuses and incentive rewards
?? Comprehensive 6-week paid virtual training with provided equipment
?? Team member mortgage loan program and down payment assistance program
?? Tuition reimbursement and student debt repayment program
?? Flexible spending accounts for eligible childcare expenses
What To Expect (Job Responsibilities)
?? Answer 40-50 inbound/outbound calls a day
?? Assist customers with payment options, escrow items, and general mortgage information
?? Discuss customer benefits such as Paperless, Mobile App, Web, and IVR
?? Assist customers who are 30 days or less due on their mortgage payment
?? Maintain a professional and supportive demeanor while addressing customer inquiries
What Is Required (Qualifications)
?? Minimum of 6 months customer service experience
?? Call center experience is a plus
?? Must reside within 60 miles of the office location
?? Attendance required for the first 90 days of training
?? Availability to work during business hours after training
How To Stand Out (Preferred Qualifications)
?? Experience in a customer service role within the mortgage or financial services industry
?? Familiarity with mortgage payment processes and customer service best practices
?? Ability to navigate customer service software and systems efficiently
#MortgageServices #CustomerService #CareerOpportunity #TrainingProvided #Incentives
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