Remote Concierge Sales Associate (Entry Level) | WFH
Job Overview
Join our dynamic team as a Concierge Associate (Entry Level Sales Representative) in a remote capacity, where you will play a pivotal role in delivering outstanding fan experiences for live events. As part of a reputable online ticket marketplace founded in 2001, you will be at the forefront of connecting fans with the events they cherish while developing essential sales skills in a supportive environment.
Key Responsibilities
? Ensure exceptional fan interactions by employing empathy, confidence, and meticulous attention to detail while adhering to company standards.
? Handle inbound service calls from fans, delivering information and solutions to inquiries in a professional and engaging manner.
? Address challenging situations with tact and courtesy, ensuring fan satisfaction at all times.
? Complete transactions accurately and resolve any concerns related to fan orders.
? Maintain updated records of orders and interactions, ensuring compliance with company policies and procedures.
? Promote fan engagement through our app, fostering a personalized experience.
? Manage high-value ticket orders and proactively follow up on potential sales, contributing to team goals.
? Collaborate with team members to enhance efficiency and support broader business objectives.
Required Skills
? Proven capability in metric-driven sales and a focus on customer service excellence.
? Exceptional communication skills, along with strong organizational and detail-oriented abilities.
? Demonstrated empathy, patience, and confidence in high-pressure situations.
? Ability to multitask effectively in a fast-paced environment.
? Self-motivated and capable of working independently with minimal supervision.
Qualifications
? Previous experience in sales or customer service is preferred but not mandatory.
? A high school diploma or equivalent qualification is required.
Career Growth Opportunities
As a Concierge Associate, you will benefit from comprehensive training and onboarding, allowing you to refine your skills and advance your career. Our commitment to professional development ensures that you have ample opportunities for growth and increased responsibilities within the company.
Company Culture And Values
We pride ourselves on being recognized as one of the top places to work, emphasizing collaboration and innovation. Our culture values diversity and fosters an inclusive environment where all employees can thrive and contribute to meaningful experiences.
Networking And Professional Opportunities
Working at our company provides valuable networking opportunities that can enhance your professional journey. Engage with industry professionals and expand your skill set while being part of a team that values your contributions.
Compensation And Benefits
? Competitive base salary of $37,000 with bi-annual bonus incentives and annual equity grant.
? Flexible work schedule with a combination of in-office and remote work options.
? Comprehensive training program to support your onboarding process.
Employment Type: Full-Time
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