Customer Service Representative (French & English)
Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Customer Support is extremely important for us and we strive to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via a ticketing system and live chat that includes, but not limited to: customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in French & English, applicants need to speak both languages. However, this role will also cater for cross-support across other language lines.
Responsibilities
Handle high volume live chat and other online tools
Provide accurate, valid and comprehensive information
Follow communication procedures, guidelines, and policies
Support other business units with customer liaison, accurately document customer requests
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Go the extra mile to engage customers
Requirements
Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
College degree or above
Native-level fluency in French, and advanced English is mandatory to support our users in this role
Previous experience with cross-functional support will be advantageous
High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
Passionate for the customer service industry and can accept to work under different work shifts
Positive about the crypto industry
Why Binance
Shape the future with the worlds leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique, fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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