IT Operations Coordinator for Disney Vacation Club
About the Job
The Walt Disney Company is seeking a Virtual and Physical Workspace Administrator for Disney Vacation Club in Lake Buena Vista, Florida. This full-time role will provide technical support and guidance to ensure the smooth operation of the Disney Vacation Club Sales Channel.
This position will report to the Sales & Operations Project Manager and will be responsible for providing system solutions and impact decisions to meet business needs.
Key Responsibilities
Process hardware updates for onboarding, transfers, leaves of absence (LOAs), and separations.
Conduct regular hardware inventory audits to track and monitor devices.
Partner with Business Operations and Business Technology to provide system solutions and impact decisions.
Perform, coordinate, and implement User Acceptance Testing (UAT) for new system software releases, incident resolutions, and evaluate system solutions.
Communicate system issues, incidents, downtimes, software releases, and outages for DVC Sales & Operations to Tech Partners and DVC leadership.
Document, monitor, and analyze resolutions and improvements for interfacing DVC business systems.
Assist with computer setup, troubleshooting, and daily support for system and equipment issues.
Requirements
2+ years of experience supporting operations applications.
Ability to move and lift up to 30 lbs.
Must have a valid FL Driver's License with a clean driving record.
Must be comfortable driving and maintaining various sizes of vehicles up to 15 passengers.
Ability to stand or sit for prolonged periods of time.
Experience handling confidential information and effectively communicating incidents and resolutions to various levels of leadership.
Advanced knowledge of computer systems and applications.
Passion for continuous improvement within information technology or project management from an operations perspective.
Technical skills to quickly learn systems, work independently, and collaborate in a diverse team.
Salary
Estimated Salary: $50,000 - $65,000 per year, depending on experience.
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