Customer Service/Sales Representative
eCommerce Customer Service & Sales Representative
Description
B&H Industrial is a family-owned, third-generation industrial supply company founded in 1976. We seek an additional and exceptional Customer Service/Sales Representative to join our team!
Job Description:
B&H seeks exceptional customer service to ensure customer satisfaction and maintain a positive relationship with our clients. To be successful in this role, you need to be highly organized and detail-oriented, an excellent time manager, and be able to handle high-volume calls and emails in a consistently friendly and efficient manner.
Main Job Duties:
?? Manage and assign emails
?? Process invoices from suppliers
?? Deliver customer invoices
?? Receive payments from customers and run credit card transactions
?? Enter tracking numbers into ERP and eCommerce websites
?? Manage high-volume phone calls from customers and vendors
?? Provide verbal and email quotes to customers
?? Communicate with vendors to confirm price and availability
?? Process orders with vendors and confirm order acknowledgments
?? Keep track of backorders and follow up with vendors and customers with ship dates
?? Prepare and reconcile monthly payments to vendors
?? Keep track of past-due invoices
Skills:
?? Excellent verbal, written, and typing skills
?? Highly detail-oriented
?? Proactive work ethic and communication
?? High-level organizational skills
?? Friendly and patient demeanor in a fast-paced environment
?? Proficient in Microsoft Office
?? Experience with eCommerce software
?? Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
?? Ability to maintain confidential financial documentation
?? Require minimal supervision to complete work and meet deadlines
Requirements: ?? E-commerce/Support & Sales: 3 years (Required) ?? A reliable and fast internet connection is required for this position.
We offer two weeks of paid time off, plus all major holidays, one-hour paid lunch, annual raises, and annual bonuses.
Benefits:
?? Health Insurance
?? 401(k) matching
?? Paid time off
?? Parental leave
?? Work from home
?? Equipment provided
B&H is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws.
Salary
$22 - $24 per hour
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