Call Center Customer Service Representative (REMOTE)

Please note that this is a 6 months contract position.

Location: Remote, Candidate must work CST hours.

Hours: 8-4:30pm (15 minute break in the morning, 15 minute break in the afternoon)

Must Have:
• SAP (Data Entry, quoting) and Office 365 required. (minimum 1 year of experience)
• Self motivated, team orientated

Good to Have:
• Microsoft Excel experience
• S/4 Hana Experience

Education/Experience:
• High school diploma or GED preferred.
• 1-2 years customer service related experience required.

Day to Day:
• Processing orders, quoting and helping team members work their overflow.
• Running reports in SAP. Working and collaborating with the team.
• Candidate will be trained on processes, its important for candidate to have the SAP experience to understand the role and be successful in the position.
• Contractor will also be helping with debits, credits, and tracking shipments.

Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities: • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. • Refer unresolved customer grievances to designated departments for further investigation. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Outlook or data entry software.

Applicants must provide their phone number. Reference job number A4437

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