Dutch Customer Service for one of the Big Five IT companies!
Dutch Customer Service for one of the Big Five IT companies!
Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Dutch?
This is your chance to work as a customer representative for one of the Big Five IT companies!
Teleperformance Greece connects customers with the worlds top brands for more than 30 years. With a team of more than12,000people from110+nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Paypal, Asos, VW and Audi- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.
We are really proud to see our collaboration with one of theBig Five information technology companiesgrowing bigger and deeper. This is a great opportunity for you to join ourDutch customer experience team, to support customers fromthe Netherlands and Belgium, after following a complete training by certified instructors.
What you will do:
Communicate with customers via phone, chat & e-mail
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Assist customers to manage/secure their account & passwords
Set-up repairs for hardware-related issues
Escalate unresolved cases by contacting 2nd level support Interaction Experts
Maintain high customer satisfaction
What you will bring:
Fluency inDutch
Advanced English knowledge
Familiarity with iOS and/or MacOS, or comparable technology, is preferred
Prior customer support experience would be an advantage
Strong troubleshooting skills
What we offer:
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
Competitive monthly salary + 2 extra salaries per year
Health care benefits and numerous other discounts
State of the art premises, providing a great working environment with relaxing break areas
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.
Apply Job!