Patient Communications Specialist | PaceMate | Remote (USA)
Location: US Locations; 100% Remote
PaceMate Communications Specialist (full-time)
Primary Location: All U.S. Locations (remote)
JOB SUMMARY
The PaceMate Patient Communications Specialist position is a customer facing role which supports both patients and cardiology clinic customers. The Patient Communication Specialist facilitates accurate, timely and smooth interactions within the PaceMate professional community.
PaceMate, is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage 24/7/365, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate, visit pacemate.com.
Joining the PaceMate Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.
PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.
ESSENTIAL FUNCTIONS
Demonstrates outstanding customer service skills, exhibiting kindness, patience, and empathy
Demonstrates excellent verbal, written, and electronic communication skills
Initiates, receives, and documents interactions with patients
Completes data entry and appointment scheduling in multiple information systems
Proactively monitors internal database for loss of patient connectivity to home/remote monitoring
Facilitates patient connectivity with home monitoring equipment, issues appointment reminders, and helps patients troubleshoot home monitoring equipment
Demonstrates ability to multi-task, organize, and prioritize work autonomously
Collaborates with internal departments to meet customers needs
Assists leadership with projects as directed
EDUCATION, TRAINING, AND EXPERIENCE
High school diploma/GED required; College or technical degree, health care-related certification and or equivalent experience preferred
Ability to always remain professional and courteous with customers
Basic cardiology knowledge, cardiology, electrophysiology, or cardiac device experience preferred
Excellent internet and technology skills required; Experience with EHR (Electronic Health Record) and or Remote Monitoring website data entry and scheduling tools preferred
Experience working effectively and productively within a remote environment preferred
Flexibility to work occasional evenings, holidays, and weekends as needed
Company Description: PaceMate, is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage 24/7/365, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate, visit pacemate.com.
REQUIRED EQUIPMENT
Must have access to stable, reliable internet access
REPORTING RELATIONSHIPS
Supervised by: Director, Communications Team
Supervises: None
Location: US Locations Only
Apply Job!