Customer Service and Social Media Specialist
We are looking to add a highly motivated and experienced customer service. Sales, socia media specialist. The Customer Service Support role is an important first line of contact with our customers, setting the tone for how our Med Spa services are experienced. They are the ones who will subsequently convert inquiries into in-person consultations. A Patient Concierge must also be able to effectively handle complaints to ensure questions and issues are resolved both promptly and accurately by efficiently gathering information, assessing and fulfilling the callers needs.This role requires a strong combination of excellent communication skills, problem-solving abilities, and a passion for social media. The ideal candidate will be responsible for providing exceptional customer support, managing our social media channels, and building strong relationships with our online community and work closely with our leadership team for many other projects.
Responsibilities:
Sales/Customer Service:
o Respond to customer inquiries promptly and professionally via various channels (email, phone, social media)
o Must be able to help customers book or cancel appointments
Collect customers feedback from on/off line channels on a daily basis and enter feedback into our database and update it accordingly.
o Courteously and promptly resolves patient concerns or refer to appropriate personnel
o Resolve customer issues efficiently and effectively, ensuring customer satisfaction
o Provide accurate information and guidance to customers
o Escalate complex issues to appropriate team members
o Performs miscellaneous maintenance duties as required
Social Media Management:
o Develop and execute a comprehensive social media strategy aligned with business objectives
o Create engaging content (text, images, videos) to share on social media platforms
o Monitor social media channels for brand mentions, customer inquiries, and industry trends
o Respond to comments and messages on social media in a timely and professional manner
o Build and maintain a strong online community by fostering positive interactions with followers
o Analyze social media metrics to measure campaign performance and identify areas for improvement
Qualifications:
Proven experience in customer service and social media management
Excellent written and verbal communication skills;
Must be fluent in English
Strong understanding of social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn)
Proficiency in social media management tools
Ability to multitask and prioritize tasks effectively
Strong problem-solving and decision-making skills
Passion for building relationships and providing exceptional customer experiences
Additional information
Must work Eastern Time Zone from 10am -5pm
Preferred experience in health and wellness
Looking to hire 2 candidates
If you are a highly motivated individual with a passion for customer service, sales and social media, we encourage you to apply.
Apply Job!