Lock Desk Specialist (Work from Home Flexible)

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Description

At Devon Bank, we don’t just accept diversity—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our customers and our community. We provide a welcoming and accepting culture that comes from our desire to make diversity, respect and service a priority.

The Lock Desk Specialist's primary responsibility will be to support the Lock Desk Manager by processing rate lock, change, and extension requests while adhering to and enforcing rate lock policies. Advanced candidates will provide real-time training, process enhancement suggestions and support within Secondary Marketing and cross-functional departments.

Responsibilities
• Process rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as needed.
• Process change requests, reprice requests and extension requests. Assist Loan Officers with post-lock file inquiries.
• Work closely with Mortgage Department Team to implement system changes, testing and process flow enhancements.
• Assist with system, product and procedural inquiries.
• Monitor pipeline locks and work with sales and operations teams to determine actions needed

Job competencies
• Prior Secondary Marketing or Capital Markets experience preferred.
• Strong Mathematical/ Analytical Skills, Deductive Reasoning and Attention to Detail required.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Excellent oral and written communication skills.
• Strong customer service skills.
• Ability to multitask, work independently in a fast-paced environment.

Requirements
• High School Diploma or equivalent required; bachelor’s degree in a related field preferred.
• 1+ Years of Mortgage Lending Experience preferred.
• Encompass experience preferred.

EEO/AAP Statement

Devon Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at (773)- 465-2500.

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