Customer Service Representative (Remote)
Are you interested in the subject of mobility and would like to be the contact person for our business customers? Do your problem-solving skills always bring you to the optimal solution? Then we should talk!
fleetster is a B2B mobility platform. With our software-as-a-service solution, we help companies operate car-sharing, manage their fleet in a cloud and use connected vehicle data. We are improving how companies use vehicles, reducing the size of their fleets and enabling the integration of e-vehicles.
We are looking for a Remote Customer Service Representative, ideally in the American time zones.
What makes the job exciting?
You are the first point of contact with our English-speaking international customers and communicate independently via our chat, by email and by phone.
You take inquiries from our customers, analyze them and take care of their solution. Our customer support tool helps you to always keep track of things.
You observe which problems appear frequently and coordinate with our technical department to find permanent solutions.
You will become a Fleetster product expert and test new platform features before they are made available to our customers.
Wwe are relentless, resourceful, resilient and agile all pulling together as One Team.
What you bring to the table:
You have excellent English communication skills.
You have 2+ years of experience in customer success or technical support.
You enjoy customer contact. You remain patient even in handling difficult cases.
You are reliable, organized and friendly.
If the job sounds like an exciting challenge to you, then we look forward to receiving your application! It depends on your ability, so a cover letter is optional with us. We are happy to take your résumé (or LinkedIn profile link).
Apply Job!