Customer Service Representative

Job Summary

The Customer Service Representative (CSR) will greet and assist customers with purchasing merchandise, while maintaining store stock and store cleanliness.

Duties And Responsibilities
• Vendor check ins & invoicing
• Greets and interacts with customers
• Consults with customers to understand their needs and preferences related to merchandise
• Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs
• Answers customers questions about merchandise
• Assists customers with purchase decisions
• Retrieves merchandise from sales floor, stock room, or other inventory locations
• Collects payment using the store point of sale system.
• Maintains store interior and exterior cleanliness
• Performs other duties as assigned.
• Maintains cleanliness of gas bay/ pumps & parking lot/grass island(s)
• Maintain safety of store and pumps
• Understands gas spill cleanup procedures
• Cover call ins until relief staff is in place

Required Skills/Abilities
• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Extensive knowledge of the merchandise sold.
• Ability to anticipate customers’ needs.
• Ability to recommend merchandise to customers.
• Ability to operate or to quickly learn the store’s point-of-sale system.
• Ability to manage time accordingly

Education And Experience
• High school diploma or equivalent preferred.
• Previous retail experience preferred.
• On-the-job training provided.

Physical Requirements
• Prolonged periods of standing and walking throughout the retail space.
• Must be able to lift up to 75 pounds at times.
• Must be able to bend, kneel, stoop, twist, reach above head & below knees, squat and safely climb a ladder/step stool.

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