Retail Customer Service Representative
Lowe's is hiring for Retail Customer Service Representative
As a Retail Customer Service Representative working at Lowe's, your main responsibility will be interacting with customers, offering top-notch assistance and guidance. It involves addressing product-related questions, navigating shoppers throughout their visit, and guaranteeing their contentment by providing precise details and promptly resolving any concerns. By fulfilling this position effectively, you actively help in cultivating a pleasant shopping atmosphere that boosts sales and elevates overall customer satisfaction.
Key Responsibilities: Welcome clients and address their questions with a pleasant and courteous approach. Help customers find items and suggest products tailored to their requirements. Carry out transactions, such as purchases, refunds, and swaps, with precision. Address customer complaints effectively or refer them to the relevant department for additional assistance. Keep the customer service area tidy and well-arranged. Assist in maximizing the impact of marketing and seasonal campaigns to elevate the overall shopping experience. Work together with colleagues to fulfill requirements for the store and customers. Adhere to the rules and safety protocols of the store to maintain a secure setting for both clients and staff members.
Qualifications: Completion of high school requirements or its equivalent. Having prior customer service or retail background is advantageous. Effective communication and strong interpersonal abilities. Proficiency in managing various customer inquiries and operating efficiently in a high-speed setting. Fundamental skills in computer systems and programs for customer service tasks are necessary. Ability to transport and relocate items weighing up to 25 pounds as needed. Having a positive and service-oriented demeanor prioritizing customer needs while approaching challenges with a solution-oriented perspective.
Additional Requirements: Ability to work different schedules, such as weekends, evenings, and holidays if required.
About Company:
Lowe's Companies, Inc. is a prominent American retail corporation renowned for its focus on home improvement goods and services. Established in 1921 by Lucius Smith Lowe in North Wilkesboro, North Carolina, Lowe's has evolved into a global leader in the home improvement retail sector. With a network of retail outlets spanning the United States and Canada, the company provides an extensive selection of products catering to home improvement, remodeling, and upkeep.
Lowe's serves a diverse customer base, appealing to both independent homeowners looking to tackle projects themselves and skilled professionals in the construction industry.
Customer satisfaction is a central focus for Lowe's, with a strong emphasis on providing helpful and well-informed staff to aid customers in choosing products, offering project guidance, and providing services. The company's dedication to ensuring customer needs are met is a vital aspect of its operational strategy.
Lowe's places a strong emphasis on sustainability and engaging with the community. They are committed to minimizing their impact on the environment by advocating for energy-efficient goods and ethical material procurement. Moreover, Lowe's demonstrates its dedication to various community programs like aiding in disaster recovery, advancing affordable housing schemes, and dispensing grants to nearby non-profit organizations with the assistance of the Lowe's Foundation.
Lowe's, based in Mooresville, North Carolina, has a presence spanning 1,700 retail outlets in the United States and Canada and has a workforce exceeding 300,000 individuals. Ranked among the top 50 companies in the Fortune list, Lowe's remains committed to evolving and catering to the evolving preferences of its clientele by emphasizing the provision of top-notch goods and customer care.
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