Pharmacy Technician Pharmacist Success Specialist
Position: Customer Success Specialist (we had to use a different name for the listing to filter out people auto-applying to anything "customer success"...we want people with pharmacy experience!)
Location: Chicago, IL (or Remote optional)
Supervisor: Chief Product Officer
Compensation: $43,680 to $56,000 annually (competitive salary based on experience)
Benefits: Monthly stipend for benefits, paid time off for Federal holidays, additional vacation days, stock options
About Us:
Scripted (https://scripted.co), a public benefit corporation is building whats next in pharmacy by providing tech-enabled software that enables pharmacy teams to practice at the top of their licenses to promote health access and equity.
Who We Are Looking For:
Are you an experienced and dynamic professional passionate about improving healthcare access through innovation? We seek a Customer Success Specialist with a pharmacy administration background or a pharmacy technician who enjoys working directly with pharmacists and pharmacy leaders to navigate and overcome challenges. Previous experience with medical credentialing is a plus.
Your Role as Customer Success Specialist:
As the Customer Success Specialist, you will:
Serve as the primary point of contact for pharmacists and pharmacy leaders, building strong relationships to ensure they fully utilize Scripteds platform.
Regularly communicate with customers to understand their needs, troubleshoot issues, and provide tailored solutions.
Manage and update CAQH profiles and credentialing applications to maintain compliance.
Research and stay informed on state-specific Medicaid provider enrollment policies, assisting customers in navigating these requirements.
Collaborate with internal teams to resolve customer challenges and enhance customer success strategies.
Provide training and resources to empower customers to independently manage credentialing and administrative tasks.
Required Skills:
We are seeking candidates with:
A minimum of 4 (four) years experience as a pharmacy technician or in pharmacy administration.
Strong verbal and written communication skills, with the ability to clearly articulate solutions and provide excellent customer service.
Previous experience with medical credentialing (preferred).
Ability to work independently while effectively collaborating with team members.
Strong problem-solving skills and the ability to navigate and resolve complex challenges.
Detail-oriented with strong organizational skills.
Compensation:
Competitive salary ranging from $43,680 to $56,000. Equity incentives are available to align your success with Scripteds growth.
Why Join Us?
Impact: Play a critical role in enhancing health equity by supporting pharmacy services.
Growth: Be part of a rapidly growing company backed by top-tier investors and advisors.
Culture: Join a mission-driven environment that values open communication, collaboration, and diverse perspectives.
Work-Life Balance: Enjoy remote work flexibility and time off policies.
How to Apply:
Please submit your written expression of interest, cover letter, and resume to [email protected].
Apply Job!