Health Concierge Operations
Description:
?? Work in front of a computer for approximately 8 hours speaking with members
?? Listen to member??s needs and provide direction for care
?? Build a trusting and caring relationship with members
?? Educate members on benefits and health resources
?? Document and track contacts with members
?? Resolve issues with limited management intervention
?? Collaborate with colleagues for the best customer experience
?? Coach and assist in call center staff development
Requirements: ?? Must work an 8 hour shift between 8am and 8pm EST ?? Customer Service experience in a transaction based environment ?? 1+ year of Microsoft Office Suite Experience ?? Experience working multiple screens and applications ?? Effective organizational skills ?? Effective communication skills, both verbal and written
Benefits:
?? Medical, dental, and vision benefits
?? 401(k) retirement savings plan
?? Employee Stock Purchase Plan
?? Fully-paid term life insurance
?? Short-term and long term disability benefits
?? Paid Time Off (PTO) or vacation pay
?? Paid holidays
?? Well-being programs
?? Education assistance
?? Free development courses
?? CVS store discount
?? Discount programs with partners
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