Apple Support College Advisor
Description
At Apple, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that drive us forward. As an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. You will be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. Listening to our customers and using your technical expertise, creativity, passion, and documented troubleshooting flow will help meet their needs, reminding them that behind our great products are amazing people. We will train you to be the best.
Company Culture and Environment
Inclusion is a shared responsibility at Apple. We hold ourselves accountable for fostering a culture where everyone feels seen, heard, and inspired to do their best work. We are dedicated to creating a fun environment where creativity and innovation fuel customer experiences.
Career Growth and Development Opportunities
Apple is committed to helping employees explore their potential. This position comes with dedicated resources to support your ongoing growth and career development, ensuring that you have the tools and support to advance your career.
Detailed Benefits and Perks
Competitive pay
Eligibility to participate in our company stock plan
Time off and employee discount
Great benefits
Compensation and Benefits
Competitive salary
Health benefits
Employee stock plan
Paid time off
Employee discount
Why you should apply for this position today
By joining Apple as a Support College Advisor, you will have the opportunity to make a significant impact on customer experiences while working in a fast-paced, innovative environment that values your contributions.
Skills
Passion for customer service
Effective time management skills
Ability to multitask, organize, and prioritize work
Strong communication skills
Technical troubleshooting skills
Ability to work independently in a fast-paced environment
Flexibility and good judgment in handling opportunities
Responsibilities
Provide world-class customer service and technical support
Troubleshoot and resolve technical issues
Engage thoughtfully with customers
Utilize documented troubleshooting flows effectively
Maintain a positive and friendly demeanor while assisting customers
Qualifications
Enrolled in at least one class at a university in the U.S. pursuing a bachelors degree or higher through May of 2027 or later
Minimum GPA of 2.7
Must have a quiet home workspace with ergonomic setup
Able to meet minimum typing speed of 40 WPM while talking with customers
Education Requirements
Bachelors degree or higher in progress
Education Requirements Credential Category
Degree in Business, Communications, Computer Science, Engineering, or any other tech-related major preferred
Experience Requirements
Successful completion of a pre-employment assessment, background check, and initial training
Flexibility to work part-time set hours post-training
Why work in Dallas, TX
Dallas is a vibrant city known for its cultural diversity, rich history, and dynamic economy. With numerous opportunities for professional growth and a variety of entertainment options, including dining, arts, and outdoor activities, Dallas offers a balanced lifestyle that supports both personal and career aspirations.
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