Customer Service Representative - Healthcare - $18.50/hr
Customer Service Representatives
Remote
Located in Glendale, CA
Full-Time / Seasonal
Do you like innovation and technology? We do, too. Reveleer is a healthcare software company serving health plans and care management organizations. Our teams are dedicated to disrupting and modernizing healthcare by building powerful technology that provides an amazing user experience, scalability, and automation.
Reveleer is the first of its kind in our space a self service platform that mines health data using AI, NLP, and advanced analytics. Our Platform enables health plans to focus on the quality of care people receive, leaving the most complex and repetitive tasks for technology to solve. Be part of what Reveleer is building next!
We are seeking seasonal Provider Services Representatives. This project is for IVA, Prospective and Risk. You will coordinate and collect medical records from provider offices, medical groups and other medical facilities and/or entities.
Our Provider Services Representatives work Monday Friday, 6:00am - 2:30pm PST
The rate of pay for his position is $18.50/hr.
PSR Role Description
Responsible for making outbound calls to Provider offices and answering inbound calls
Investigate, conduct research, and analyze Customer data for outreach
Works day-to-day operations to ensure goals are met in a constantly changing and fast paced environment
Provide problem resolution through effective communications (via phone and email)
Works on projects of limited scope and complexity; generally follows set procedures. Works under supervision and receives instructions.
Competencies, Knowledge, and Skills:
Ability to manage & prioritize multiple tasks
Excellent written and verbal communications skills
Ability to develop, prioritize and accomplish goals
Proficient in Microsoft Office (Word, Excel, and PowerPoint)
Detail oriented
Effective listening and critical thinking skills
Effective problem-solving skills with attention to detail
Reveleer is an equal opportunity employer. We do not discriminate on the basis or race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.
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