Customer Service for Hospitality Business, 3 days a week, flexible days
Hours: 9:00 AM - 9:00 PM PST, 3 days a week, flexible days
Job Summary: We are seeking a dedicated and detail-oriented Customer Service Representative to be on-call 3 days a week to provide excellent customer support via phone and text. The ideal candidate will manage a moderate call volume (15-25 calls per day) with an average call length of 6 minutes, ensuring every customer receives exceptional service. In addition to handling incoming calls, the role involves scheduling for the crew, responding to guest reviews, checking and responding to emails, and monitoring the crew's group chat during peak hours.
Key Responsibilities:
Customer Support:
?? Handle 15-25 calls per day, averaging 6 minutes per call.
?? Respond to text messages and resolve customer inquiries promptly.
?? Provide accurate information and support to customers regarding services and general inquiries.
?? Troubleshoot any issues and escalate when necessary.
Administrative Tasks:
?? Create and manage the crew's weekly schedules, ensuring all shifts are covered and any last-minute changes are addressed.
?? Monitor the crew??s group chat from 11:00 AM to 4:00 PM PST to address questions, solve problems, and provide guidance as needed.
?? Regularly check and respond to company emails, ensuring prompt communication with customers and internal team members.
?? Respond to guest reviews, ensuring professional and courteous communication at all times.
Qualifications: ?? Excellent verbal and written communication skills. ?? Ability to multitask and prioritize tasks effectively. ?? Strong problem-solving skills and ability to remain calm under pressure. ?? Proficient in using email, messaging apps, and phone systems. ?? Ability to manage time effectively and work independently. ?? Previous experience in customer service or scheduling is a plus.
Work Environment: This is a remote position, but the candidate must be available during the designated on-call hours of 9:00 AM - 9:00 PM PST on the scheduled days. A reliable internet connection and a quiet workspace are required for this role.
Compensation: $150/day. $1800/mo
Job Type: Part-time
Pay: $150.00 per day
Expected hours: 36 per week
Benefits:
?? Flexible schedule
?? Work from home
Shift:
?? 12 hour shift
?? Day shift
Work Location: Remote
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