Remote Loan Servicing Customer Service Representative - $20-25 p/hr max 30 hrs
Job Title: Loan Servicing Customer Service Representative
Location: Remote (USA ONLY...
Employment Type: Contractor, 30 hours per week
Compensation: $20-25 per hour MAX
Job Overview
We are in search of a committed and meticulous Customer Service Representative to become an integral part of our team. In this pivotal role, you will handle inbound communications concerning our loan services, delivering outstanding support to clients and prospective customers. If you possess excellent communication abilities, a solid grasp of loan products, and a genuine enthusiasm for assisting others, we encourage you to apply.
Key Responsibilities
?? Manage inbound communications via phone, email, and other channels, responding in a friendly and professional manner.
?? Provide precise information regarding loan products, terms, conditions, and application processes.
?? Assist clients through the loan application journey, clarifying required documentation and next steps.
?? Address and resolve client issues or concerns related to their loan accounts, payments, and transactions.
?? Ensure effective follow-up on customer inquiries and requests in a timely manner.
?? Document client interactions accurately within the company's CRM system.
?? Collaborate with loan officers and team members to deliver seamless customer service and escalate complex issues when necessary.
?? Stay informed about the latest loan products, policies, and industry regulations.
?? Adhere to compliance standards in all client interactions and services.
Required Skills
?? 1-2 years of experience in customer service, preferably within loan services, banking, or financial services.
?? Superior verbal and written communication skills, with the capability to clearly explain complex loan terms and processes.
?? Proficiency in Microsoft Office, CRM software, and phone systems.
?? Strong problem-solving skills to efficiently address customer concerns.
?? Attention to detail in managing and documenting customer interactions.
?? A customer-centric mindset with a true passion for providing exceptional service.
?? Familiarity with loan products (e.g., home loans, personal loans) is advantageous.
?? Ability to work independently and collaboratively in a fast-paced environment.
?? Strong multitasking and organizational abilities to manage various communication channels effectively.
?? Bilingual candidates are encouraged to apply.
Career Growth Opportunities
Joining our team provides you with the chance to develop your career within the financial services sector, contributing to significant projects in the real estate space while enhancing your skills and experience.
Company Culture And Values
Become a part of a reputable private direct lender recognized for its excellence in the real estate industry. We promote a dedicated and passionate team culture that values integrity and commitment to success.
Compensation And Benefits
?? Competitive pay ranging from (20 to )25 per hour.
?? Opportunity to work 30 hours per week as a contractor.
?? Experience the flexibility and convenience of a remote work environment.
Employment Type: Full-Time
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