High Volume Call Center Representative - Remote - $15p/hr & Amazing Day 1 Benefits
Summary of This Role
Responds to customer inquiries via telephone to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable... or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.
What Part Will You Play?
?? Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
?? Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.
?? Ability and flexibility to work hours as assigned we are a 24/7 Call Center.
?? This is a position that requires all work shift availability, including mornings, afternoons, nights and weekends.
?? This position requires you to be on camera during work hours
What Are We Looking For in This Role?
Minimum Qualifications
?? High School Diploma or Equivalent
?? At least 6 months high volume call center (onsite or remote) experience from within the last 2 years.
What Are Our Desired Skills and Capabilities?
?? Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
?? Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
?? Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Pursuant to requirements set forth in CO Equal Pay for Equal Work Act, the compensation for this position is $15 p/hour.
Non-exempt: Use hourly pay range listed
Maximum pay is $15 p/hr
$15 is the minimum & maximum hourly rate available for this position.
The above represents the expected range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
The position listed in this requisition is ineligible for the referral bonus award program
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