FT Customer Service Representative (Work From Home)
Employer Industry: Customer Service
Why Consider This Job Opportunity...
Competitive pay
Comprehensive healthcare coverage
401k match to support your financial future
Paid time off (PTO) for work-life balance
Opportunity to exceed customer expectations and make a positive impact
Fully remote position, allowing flexibility in your work environment
What To Expect (Job Responsibilities)
Serve as a friendly voice, exceeding customer expectations and resolving inquiries with professionalism and efficiency
Provide exceptional customer service across various channels, including chat, email, and phone
Investigate customer issues and collaborate with peers to find effective solutions
Escalate any potential complaints to the appropriate points of contact
Contribute to strong Net Promoter Score (NPS) and customer satisfaction ratings
What Is Required (Qualifications)
Must be available and punctual for scheduled work shifts
Exceptional phone and listening skills
Strong written and verbal communication skills
Ability to work collaboratively with peers
Experience in customer service roles preferred
How To Stand Out (Preferred Qualifications)
Previous experience in a call center or customer service environment
Familiarity with customer satisfaction metrics
Ability to handle multiple customer inquiries simultaneously
Strong problem-solving skills
Positive attitude and willingness to learn
#CustomerService #RemoteWork #CompetitivePay #HealthcareCoverage #CareerOpportunity
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