Remote Customer Service Representative (Entry Level) at WALLACE CPA

Job Description:

We are seeking a highly motivated and customer-focused Remote Customer Service Representative to join our team. As an entry-level representative, you will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting our products and services...

Key Responsibilities:

· Answer customer calls, emails, and chats in a timely and professional manner

· Resolve customer inquiries, concerns, and issues with empathy and accuracy

· Provide product and service information, features, and benefits to customers

· Troubleshoot and resolve technical issues with guidance from senior representatives

· Document customer interactions and update records in our database

· Meet and exceed customer satisfaction and performance targets

· Collaborate with colleagues to achieve team goals and objectives

· Stay up-to-date with product knowledge and company updates through training and development programs

Requirements:

· High school diploma or equivalent required; some college or degree preferred

· 0-2 years of customer service experience; entry-level candidates welcome

· Excellent communication, listening, and problem-solving skills

· Ability to work independently in a remote setting

· Basic computer skills and familiarity with technology

· Strong attention to detail and organizational skills

· Ability to work in a fast-paced environment and adapt to changing priorities

Benefits:

· Competitive hourly rate and benefits package

· Opportunity to work with a dynamic and innovative company

· Professional development and growth opportunities

· Flexible working hours and remote work options

· Access to cutting-edge technology and tools

· Recognition and rewards for outstanding performance

· Paid time off and holidays

· Opportunity to work with a talented team of customer service professionals

Available shifts and compensation: We have available shifts all days of the week. Compensation is $19.00 - $35.00/hour.

About WALLACE CPA: WALLACE CPA is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at www.wallacecpafirm.com.

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