Call Center Service Reps ?? Hybrid/Remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!
Employer Industry: Healthcare Services
Why Consider This Job Opportunity...
?? Opportunity for career advancement and growth within the organization
?? Extensive training and support through a skill-based progression training program
?? Paid time off and health insurance benefits
?? Work remotely after 8-9 weeks of on-site training
?? Chance to be a brand ambassador and make a positive impact on member satisfaction
?? Engaging environment with diverse responsibilities and opportunities for development
What To Expect (Job Responsibilities)
?? Address member and provider inquiries through the employer's 1-800 numbers, providing information on plan policies, procedures, and benefits
?? Ensure customer satisfaction by understanding member/provider needs and taking necessary actions to resolve inquiries
?? Document call details clearly and concisely for tracking purposes
?? Identify and communicate trends indicative of enterprise service issues
?? Escalate member/provider concerns and servicing issues as needed
What Is Required (Qualifications)
?? High school diploma required; Bachelor??s degree or advanced education desirable
?? Minimum of 2 years professional work experience, preferably in a customer-facing inbound call center setting
?? Strong multitasking abilities and proficiency in MS Word, MS Excel, and system data entry
?? Ownership of personal development and customer satisfaction
How To Stand Out (Preferred Qualifications)
?? Experience in a healthcare-related customer service role
?? Familiarity with health insurance products and services
?? Strong problem-solving skills and ability to think critically
?? Excellent verbal and written communication skills
?? Ability to work collaboratively within a team environment
#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #TrainingProvided
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