Overnight Member Service Representative - Financial Institution
Description
TEKsystems is currently seeking REMOTE Member Service Representatives for a Fortune 100 Financial Institution in Dallas, TX, to join the Fraud and Digital Services Department. This position involves responding to inquiries and requests from members within a 24/7 high-volume, structured contact center environment. The ideal candidate will provide information about the companys... products and services, perform transactions, and advise members on options that may fit their needs while ensuring optimal customer service.
Company Culture and Environment
TEKsystems values transformation and partnership, promoting a supportive work environment where team members collaborate to activate ideas and solutions. The company prides itself on being a leader in technology services and focuses on driving change through a strong team-oriented culture.
Career Growth and Development Opportunities
As part of a company that works with over 6,000 clients, including many Fortune 500 companies, there are numerous opportunities for professional development and advancement within the organization.
Detailed Benefits and Perks
Competitive hourly pay of $19.50
Scheduled shifts provided two weeks in advance
Opportunities to work with a leading team in a fast-paced environment
Continuous learning and professional growth opportunities
Compensation and Benefits
Pay: $19.50/hour
Full-time schedule with overnight shifts (40 hours per week, Monday-Saturday)
Must have a 6-day availability to work within a flexible 9.5-hour window.
Why you should apply for this position today
This role offers a chance to work with a leading financial institution in a dynamic environment. If you enjoy helping others and thrive in a fast-paced setting, this position will allow you to make a tangible impact on customer experiences while developing your skills in the financial services sector.
Skills
Strong customer service skills with a willingness to assist others
Ability to navigate difficult conversations professionally
Excellent verbal and written communication skills
Strong computer literacy and data entry/typing skills
Adaptability to multiple systems and engagement methods
Responsibilities
Respond to inquiries and requests from members
Provide detailed information about products and services
Handle transactions related to various accounts (savings, checking, loans, credit cards, etc.)
Advise members on additional products and services that may suit their needs
Manage a high call volume of 80-100+ calls daily
Qualifications
High School Diploma or GED required
1-2 years of recent customer service experience in call center, collections, or banking preferred
Ability to work in a fast-paced, high-volume call center environment
Education Requirements
High School Diploma or GED
Education Requirements Credential Category
High School Diploma or GED required
Experience Requirements
1-2 years of relevant customer service experience, preferably in a call center environment
Why work in North Richland Hills, TX
North Richland Hills offers a vibrant community with a mix of suburban comfort and urban convenience. Living in this area provides easy access to numerous recreational activities, parks, and a variety of dining and shopping options. Its an excellent location for professionals looking to balance their work and personal lives
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