Live Chat Representative - Work from home
*Job Title**: Live Chat Representative - Work from Home
*Company**: UnitedHealth Group
*Location**: Houston, Texas, US...
*Job Type**: Part-Time
*Seniority**: Entry Level
*Experience**: 0 Years
- -- *Job Description**:
- UnitedHealth Group is seeking dedicated and motivated individuals to join our dynamic team as Part-Time Live Chat Representatives. In this entry-level role, you will have the opportunity to make a significant impact on our customers' experiences while working in a supportive, entrepreneurial atmosphere from the comfort of your own home. This position provides a unique opportunity to develop essential skills and grow with a reputable organization in the healthcare industry. *Key Responsibilities**:
- Engage with customers via live chat to provide prompt assistance and resolve inquiries or issues related to healthcare services, products, and policies.
- Demonstrate extensive product knowledge to accurately address customer queries, offering tailored solutions and guidance.
- Maintain a high level of professionalism in all interactions, ensuring that the companys values and standards are upheld.
- Utilize a strategic planning approach to assess customer needs, ensuring a smooth and effective resolution of issues.
- Collaborate with team members and supervisors to identify trends in customer inquiries and partake in brainstorming sessions to improve service delivery.
- Document all customer interactions in our system accurately and efficiently, ensuring that information is up-to-date for future reference.
- Display resilience by managing high-volume chat workloads while maintaining quality service and composure under pressure.
- Participate in ongoing training and development sessions to enhance skills and product knowledge, fostering continuous growth within the organization. *Requirements**:
- High school diploma or equivalent required; some higher education preferred.
- Strong written communication skills, with an ability to convey complex information clearly and concisely.
- High-speed internet connection and a quiet workspace conducive to remote work.
- A confident and resilient attitude, with the ability to adapt to changing situations and resolve challenges effectively.
- Demonstrated problem-solving skills with a capacity for strategic thinking to navigate customer inquiries efficiently.
- Basic computer knowledge and familiarity with chat systems, CRM software, or willingness to learn.
- Availability to work flexible hours, including evenings and weekends as required. *Personality Traits**:
- Confidence in communication and ability to engage with a diverse range of customers.
- Resilience to handle stressful situations and maintain a positive attitude. *Soft Skills**:
- Effective problem-solving capabilities that empower you to think critically and find solutions quickly.
- Strong strategic planning skills to prioritize tasks and manage time effectively. *Benefits**:
- Free accommodation for qualifying employees.
- Gym membership to promote a healthy work-life balance.
- Joining bonus upon successful completion of the training program. *Working Environment**:At UnitedHealth Group, we nurture an entrepreneurial atmosphere, fostering creativity and initiative within our established organization. We believe in empowering our employees to take ownership of their roles and contribute meaningfully to our mission. *Application Deadline**: October 26, 2024
- -- *Equal Opportunity Statement**:UnitedHealth Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, disability, or any other status protected by law. We encourage applications from all qualified individuals.
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