Remote Call Center Agents - Coral Gables FL
Employer Industry: Healthcare Services
- Why consider this job opportunity...
- Salary up to $18/hr for bilingual candidates
- Opportunity for career advancement and growth within the organization
- Flexible remote work option available
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and healthcare accessibility
- What to Expect (Job Responsibilities):
- Handle inbound calls to respond to consumer inquiries and issues
- Provide education and updates on previously submitted pre-authorizations or pre-determination requests
- Meet performance goals related to efficiency, call quality, customer satisfaction, first-call resolution, and attendance
- Own and resolve customer issues effectively
- Maintain a high level of professionalism and empathy during customer interactions
- What is Required (Qualifications):
- Minimum of 1 year of customer service experience with the same employer
- High School diploma or equivalent
- Goal-driven and detail-oriented mindset
- Must be available to work at least one weekend day
- Strong communication skills, both verbal and written
- How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish
- Previous experience in a healthcare-related customer service role
- Familiarity with healthcare pre-authorization processes
- Strong problem-solving skills
- Ability to work flexible shifts between 10 am and 11 pm
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #BilingualCandidates
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
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