SAP CS SM SD Functional Consultant
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Key Responsibilities...
?? **SAP CS/SM Module Expertise:**
?? Configure and implement SAP CS (Customer Service) and SM (Service Management) modules.
?? Design and support processes related to Service Notification, Service Orders, Repair Processing, Warranty Claims, and Returns Management.
?? **SAP SD Module Expertise:**
?? Configure SAP SD (Sales and Distribution) modules focusing on Order Management, Pricing, Billing, Credit/Debit memos, and Availability Checks.
?? Ensure integration between SD and related modules like MM (Materials Management) and FI (Financial Accounting).
?? **Business Process Consulting:**
?? Work closely with business users to understand requirements and translate them into SAP functionalities.
?? Propose and document optimized solutions for business processes related to sales, distribution, and service management.
?? **End-to-End Implementation:**
?? Perform all aspects of an SAP project life cycle including blueprinting, configuration, testing, training, data migration, and go-live support.
?? Manage system enhancements, custom developments, and provide post-go-live support.
?? **Integration Expertise:**
?? Knowledge of integration between SAP CS/SM and SD with MM (Materials Management), PP (Production Planning), and FI/CO (Financial Accounting & Controlling) modules.
?? Collaborate with cross-functional teams (technical/ABAP) to ensure seamless data flow and integration between modules.
?? **Issue Resolution:**
?? Troubleshoot and resolve functional issues in SAP CS, SM, and SD.
?? Manage SAP-related tickets in the service and distribution processes and provide support to end-users.
?? *Required Skills:**
?? **Hands-on Experience:** Minimum of 5+ years of hands-on experience in SAP CS, SM, and SD modules.
?? **SAP Customization:** Strong ability to configure and customize SAP systems for various business requirements in customer service, sales, and distribution.
?? **Technical Integration Knowledge:** Good understanding of IDOCs, BAPIs, user exits, and workflow as it relates to CS/SM/SD.
?? **Analytical Skills:** Ability to analyze complex business scenarios and propose solutions aligned with SAP best practices.
?? **Project Management:** Experience in managing SAP implementation projects from conception through post-go-live support.
?? **Communication & Stakeholder Management:** Excellent verbal and written communication skills, and experience in collaborating with business stakeholders.
?? *Education & Certification:**
?? Bachelor's degree in IT, Computer Science, or related field.
?? SAP CS, SD, or SM certification (preferred).
?? *Nice to Have:**
?? Experience in S/4HANA implementations or migrations.
?? Knowledge of SAP Fiori and other UI/UX tools for SAP.
?? Familiarity with third-party integrations and external system interfacing with SAP.
SAP CS SM SD Functional Consultant
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