Call Center Supervisor (REMOTE Temporary Opportunity)

Employer Industry: Technology Solutions and Services

Why Consider This Job Opportunity...
?? Opportunity for career advancement and growth within the organization
?? Supportive and collaborative work environment
?? Flexibility of remote work with occasional onsite requirements in Houston, Texas
?? Engaging role that allows you to make a positive impact through leadership and coaching
?? Competitive pay and benefits package

What To Expect (Job Responsibilities)
?? Monitor, coach, and support staff to enhance call handling skills and ensure high-quality caller support
?? Ensure staff performance meets quality, productivity, and attendance standards while tracking progress and results
?? Encourage continuous improvement by involving team members in process enhancement efforts
?? Collaborate with peers to build consensus and resolve conflicts effectively
?? Provide phone support and maintain professionalism towards staff and clients

What Is Required (Qualifications)
?? High School diploma or GED equivalent
?? Four or more years of customer service experience
?? Excellent problem-solving and strong communication skills, both written and verbal
?? Ability to multitask and work independently
?? Must be a U.S. citizen and able to pass pre-employment background checks and drug screening

How To Stand Out (Preferred Qualifications)
?? Experience in a call center with strong customer service and sales background
?? Bilingual in Spanish with oral and written fluency
?? Consistent work history and excellent attendance record
?? Strong persuasive and negotiation skills

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