Customer Service Representative / Call Center | Remote | Philadelphia, PA 19103 | Contract

Our direct client a large healthcare insurance provided is seeking to hire a Customer Service Representative / Call Center Rep. for a 4 months plus contract-to-hire role to work 100% Remote

Job Title: Customer Service Representative- Commercial Agent...

Job Category: Office, Admin, Clerical, & Customer Service

Duration: 4 months (possible contract-to-hire)

Pay rate: $18/HR W2

Start date: Oct 7, 2024

Location: 100% Remote from anywhere within one hour radius of Philadelphia, PA 19103

No. of positions: 30 +

Job Description

This department is open 5 Days a week. Shifts after training will range from Monday - Friday from 8:00AM - 9:00PM. 37.5 hour week but OT is offered and sometimes required as needed for over 40 hours.

Candidates must be flexible to work these hours for this role.

Training is for 10 - 12 weeks and hours are 8:30AM - 4:45PM, Monday - Friday. There is no time off permitted during this time.

Customer Service Representative- Commercial Agent

CSRs handle claims, benefits, enrollment, member portal, ID cards, etc. and work with customers to solve problems.

Qualifications

HS Diploma or GED with a 2 years of customer service experience

Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills.

Must have strong verbal and written communication skills. This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.

Ability to navigate through multiple systems at a time.

ALL candidates must score a 80% or above on eSkills test.

Preferred Qualifications

Call center experience is preferred

Healthcare industry experience

Medical background helpful

Please apply with your interest. You may also reach out to me directly at (url removed).

Thanks,

Ashu

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