German speaking Customer Service Representative for E-Commerce Retailer (Remote)
Company: LB Handels GmbH & Co. KG
Location: Remote (Indonesia)
Industry: Mobile Phone Accessories
Employment Type: Full-time
About Us:
LB Handels GmbH & Co. KG is a leading retailer of mobile phone accessories, primarily serving the German end-customer market through platforms such as Amazon, eBay, Kaufland, Otto, and others. We are currently seeking a highly motivated Customer Service Representative to join our team remotely from Indonesia.
Job Responsibilities: Handle customer inquiries on various marketplaces using our ticket system. Answer customer phone calls in a professional and friendly manner. Process customer complaints, returns, and disputes efficiently and effectively. Manage returns and ensure timely resolution of issues. Work efficiently and solution-oriented to maintain high customer satisfaction. Demonstrate intercultural understanding to effectively address and resolve problems for our predominantly German customers.
Requirements: Proficiency in... German at a C1 level (according to the Common European Framework of Reference for Languages). Previous experience in customer service is highly desirable. Strong problem-solving skills and the ability to work independently. Excellent communication skills and the ability to manage multiple tasks simultaneously. High degree of intercultural sensitivity and understanding. Reliable internet connection and a quiet workspace for handling phone calls and other tasks.
What We Offer:
Competitive salary and benefits package.
Opportunity to work remotely.
A dynamic and supportive team environment.
Ongoing training and professional development.
If you meet the above requirements and are excited about working in a fast-paced and international environment, we would love to hear from you!
LB Handels GmbH & Co. KG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Application Question(s):
Have you worked in Customer service or Hospitality before?
Experience:
professional work: 3 years (Preferred)
Language:
Mandarin (Preferred)
German (Required)
English (Required
Apply Job!