Customer Service Manager - Call Center (Fully Remote)
Employer Industry: Health Insurance
Why Consider This Job Opportunity...
Salary up to $80,000
Fully remote position, allowing you to work from the comfort of your home
401(k) plan participation with employer-matched contributions
Comprehensive medical, dental, and vision benefits with 100% employer-paid premiums after the introductory period
Internet and cellular reimbursements to support your remote work setup
Opportunity to lead and mentor a high-performing call center team
What To Expect (Job Responsibilities)
Oversee and manage the daily operations of the call center, focusing on call metrics and quality assurance
Develop and execute strategies to enhance call center efficiency and performance
Recruit, train, and mentor call center agents to build a strong team
Monitor and analyze call center metrics to identify opportunities for improvement
Collaborate with the VP of Client Experience to optimize the use of Amazon Connect for call handling
What Is Required (Qualifications)
5+ years of experience in a call center management role, preferably in the health insurance industry
Expert knowledge of Amazon Connect
Experience managing a remote team
Strong leadership skills with the ability to inspire and mentor diverse teams
Proven track record in managing and improving call center operations
How To Stand Out (Preferred Qualifications)
Experience working in a fast-paced, high-functioning environment
Excellent communication, organizational, and problem-solving abilities
#HealthInsurance #CustomerServiceManagement #RemoteWork #Leadership #CareerOpportunity
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